Refund & Return Policy

Effective Date: January 1, 2025  ·  Last Updated: May 2025

At Daisyrise LLC ("we," "us," or "our"), we are committed to ensuring you and your pets are completely satisfied with every purchase. Please read this policy carefully before placing your order.

1. Return Eligibility

We accept returns within 30 days of the delivery date, subject to the following conditions.

Eligible for return:

• Unused, unopened pet accessories and toys in original packaging
• Grooming and hygiene products that are sealed and unopened
• Defective or damaged items received
• Incorrect items shipped due to our error

Not eligible for return:

• Opened or partially used pet food and nutritional products (for safety and hygiene reasons)
• Items marked as final sale or non-returnable at time of purchase
• Customized or personalized products
• Items returned after 30 days of delivery
• Items without original packaging or proof of purchase

2. How to Initiate a Return

1. Email us at nguyen@daisyrisellc.com with your order number and reason for return.
2. Our team will respond within 2 business days with a Return Merchandise Authorization (RMA) number and shipping instructions.
3. Pack the item securely and include the RMA number on the outside of the package.
4. Ship the item to our return address. You are responsible for return shipping costs unless the item is defective or incorrectly shipped.

3. Refunds

Once we receive and inspect the returned item, we will process your refund within 5–7 business days. Refunds will be issued to the original payment method.

Refund Type	Timeline	Method
Full refund (defective / wrong item)	5–7 business days	Original payment method
Standard return refund	5–7 business days	Original payment method
Store credit	Within 2 business days	Email voucher code

Original shipping charges are non-refundable unless the return is due to our error.

4. Exchanges

We offer free exchanges for defective or incorrectly shipped products. For size or product exchanges, please initiate a return and place a new order.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of delivery with photos of the damage. We will arrange a replacement or full refund at no additional cost to you.

6. Late or Missing Refunds

If you have not received your refund after 10 business days, please check with your bank or payment provider first. If the issue persists, contact us at nguyen@daisyrisellc.com.