Shipping Policy

Effective Date: January 1, 2025  ·  Last Updated: May 2025

Daisyrise LLC ships pet supplies worldwide. The following policy outlines our shipping processes, estimated delivery times, and related terms.

1. Order Processing

All orders are processed within 1–3 business days (Monday–Friday, excluding U.S. public holidays) after payment confirmation. You will receive a confirmation email with tracking information once your order ships.

2. Shipping Methods & Estimated Delivery Times

Region	Method	Estimated Delivery
United States	Standard Shipping	5–8 business days
United States	Express Shipping	2–3 business days
Canada & Mexico	Standard International	7–14 business days
Europe	Standard International	10–18 business days
Asia Pacific	Standard International	10–20 business days
Rest of World	Standard International	14–25 business days

Delivery estimates are in business days and do not include customs clearance time for international orders.

3. Shipping Costs

Shipping costs are calculated at checkout based on order weight, dimensions, and destination. We offer free standard shipping on qualifying orders — eligibility thresholds are displayed at checkout.

4. International Shipping & Customs

For international orders, the recipient is responsible for any customs duties, import taxes, and brokerage fees assessed by the destination country. Daisyrise LLC is not responsible for these charges or for delays caused by customs processing.

Please be aware that some countries may have restrictions on importing certain pet food ingredients or products. It is the customer's responsibility to verify import regulations before ordering.

5. Order Tracking

Once your order ships, you will receive a tracking number via email. You can track your shipment using the carrier's website or through your Daisyrise account dashboard.

6. Shipping Restrictions

We do not ship to P.O. boxes for express or oversized items. Some products may be restricted from international shipping due to regulations (e.g., certain food products, aerosols). Such restrictions will be noted on the product page.

7. Lost or Delayed Shipments

If your order has not arrived within the estimated delivery window, please contact us at nguyen@daisyrisellc.com. For orders confirmed lost by the carrier, we will reship or issue a full refund at our discretion.